Question 1

What types of products do you offer?

Accepted Answer

We specialize in high-quality, 100% human hair products, including wigs, bundles, tape-ins, microloop extensions, and I-tip extensions. We also offer various hair care accessories to help you maintain and style your hair pieces.

Question 2

Are your hair products made of real human hair?

Accepted Answer

Yes! We use 100% virgin human hair to ensure the most natural look and feel. Our hair is sourced with cuticles aligned for minimal shedding and tangling.

Question 3

How do I place an order?

Accepted Answer

You can place an order directly through our website by adding your desired items to the cart and proceeding to checkout. Once your order is confirmed, you’ll receive an email confirmation with your order details.

Question 4

What shipping methods do you use?

Accepted Answer

We offer standard shipping that typically takes 14 business days from the date of order processing. Once your order ships, you will receive a tracking number via email so you can monitor its progress.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we do ship internationally. However, please note that shipping times may exceed 14 business days depending on customs clearance and local postal services. Any customs duties or fees are the responsibility of the customer.

Question 6

What if I need my order sooner?

Accepted Answer

If you require expedited shipping, please contact us before placing your order. We will do our best to accommodate your request, but additional fees may apply.

Question 7

What is your return or refund policy?

Accepted Answer

Due to the hygienic nature of our products, all sales are final and we do not offer refunds once the product has been shipped or worn.

Question 8

What payment methods do you accept?

Accepted Answer

We accept most major credit cards (Visa, MasterCard, American Express, Discover) as well as Zelle, Cash App and Apple Pay. For certain orders, we may also accept other secure payment gateways. You will see the available payment options during checkout.

Question 9

How can I contact B. Beautiful Hair for questions or support?

Accepted Answer

• Email: luxury@bbeautifilhair.store
 • Phone: (619) 329-8848
 • Social Media: Direct Message us on Instagram or Facebook.
Our customer service team is available to assist you with any questions regarding product details, order status, or general inquiries.

Question 10

Do you have a late/no-show policy (for appointments)?

Accepted Answer

Yes. If you have an appointment for a consultation or installation service:
 • Late Arrivals: If you’re running late, please let us know as soon as possible. We allow a 15-minute grace period. After that, we may need to reschedule your appointment.
 • No-Shows: Failing to show up for your appointment without notice may result in a cancellation fee or the loss of any deposit paid.
We value your time and appreciate the same courtesy in return. If you need to reschedule, please contact us in advance.

FAQ